Frequently Asked Questions
Everything you need to know about your Banlieue experience.
What is the average shipping time for orders?
Standard shipping typically takes 3-5 business days within Europe and 7-10 business days for international orders. You will receive a tracking number as soon as your package leaves our warehouse.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I determine my correct size?
Each product page includes a detailed size guide. Our collections generally follow a standard fit, but for an oversized look, we recommend sizing up. If you are between sizes, please refer to the specific measurements provided.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Are your products ethically manufactured?
Quality and responsibility are at our core. We work closely with certified manufacturers who adhere to fair labor practices and high-quality production standards to ensure every piece meets the Banlieue ethos.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our support team. After this window, the order cannot be altered.